Hassle Free Returns / Free Shipping (US Only)

Return Policy


At Lotus Ave. Boutique, we want our fabulous customers to be served well!  If you're not completely satisfied with your order, we will do everything we can to try and make it better!
Please go over your items as soon as you receive them. If you think that you've received a defective item, contact our customer service team within 3 business days of receipt of your order.
If you were sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get that mishap sorted out for you!
Here is a simple run-down of the rules and procedures for returns:
Items can be returned for store credit only, issued in the form of a gift card sent via email. We cannot issue refunds.
All returns must be received within 15 days of the date you receive your items.
Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
Returned items must remain un-washed and unworn.
Include your return form and original receipt. (It helps us out if you circle the item(s) you wish to return.)
Shipping is non-refundable, unless there was a mistake on our end.
Please allow our team 5-7 business days to process your return once it is received at our warehouse.
*Please allow 5-7 days for package transit. This will ensure that we receive your return within the 15 day window.
Exchanges
We offer exchanges for the same item in a different size if the needed size is available.  If it is not we will issue a store credit.

We know that ordering things online is tricky, since you can’t touch the items or try anything on, and because of that we try our best to be very return-friendly. However, as in life, there are certain rules that must be followed so that we can help you out!
Hassle-Free Returns
We want to make the return process as simple as we can to keep you from pulling your hair out. (Trust us, we’ve been there!)
We’ve spelled out the process below so that you’ll know just what to expect.
All we need you to do is fill out the return form included with your order and slip it into the package with your original receipt and the item you are returning. We’ll take it from there!
Don’t forget that your original shipping cost is non-refundable.
Your gift card will be issued to the email address on file. Please allow 5-7 days for us to get your gift card processed.  We are a small shop and try to do things as fast as possible. Thank you for understanding!
Gift Cards (Store Credit)
That beautiful little thing that allows you to be the proud owner of fabulous pieces that’ll have everyone you encounter asking "who's that girl?!" Here are a few things to remember about your store credit issued in the form of a gift card and send via email.
If you have your eye on that must-have maxi and it’s a little more than your gift card is worth, an additional form of payment will be required at checkout. We PROMISE t’s totally worth it!

Gift card codes and store credit codes will expire one year from the date issued.
Your use of the Gift Card constitutes your agreement to our Terms & Conditions.
Changing or Cancelling Your Order
Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately!  Once we initially process your order in the warehouse (usually within 2-4 hours) we will be unable to make any changes to your order.
Adding Items to an Order You Just Placed
Have you ever had that moment when you’ve just submitted your order and you see a top that makes your heart stop? Well, we have. First, contact us immediately! We may be able to add the item to your existing order, but only if we have not already processed your order (usually within 2-4 hours). We cannot add additional items to your order once it has been processed. If you miss that window, place a new order for that can’t miss item, and, if it is within 24 hours of your previous order, contact us immediately. We will do our best to ship it out with your first order or waive the shipping fee on this additional order. Just email us at lotusaveboutique@gmail.com with the subject: ADD TO ORDER and include both order numbers in your message.
Lotus Ave. Boutique 501-749-6124
Thank You and Happy Shopping!